FAQs

You’ve got questions. We’ve got answers.

Everything you need to know about how Wholly Halal works, what makes us different, and why our customers love us.
How does Wholly Halal work?

We deliver premium, halal by hand meats straight to your door—frozen, vacuum-sealed, and ready for your freezer. You build your own box by picking what you want, check out (minimum $75 with a subscription), and we take care of the rest. It's that easy. Subscriptions are completely free, swap products, skip orders, pause, or cancel any time for free. Get juicy perks only with a subscription like Free meat for a Year* and Free Shipping. No fees, ever.

*Your choice of one of four offered protein options included in every box for up to 12 boxes with an active subscription.

Do I have to subscribe?

Nope. You can try our curated boxes without a subscription. But if you do subscribe, you'll unlock some juicy perks—like free meat for a whole year (yes, really) and more flexibility with your meats. Subscriptions are free and you can swap products, pause, or cancel at any time on your account. No fees ever.

What’s the free meat for a year thing?

It’s our way of saying thank you. When you subscribe, you get to choose one of four meat products—and we’ll include it for free in every single box for a full 12 orders. No catch, just great halal meat on us.

Where do you deliver?

We currently deliver across Ontario, Canada.

Is everything really halal?

Yes. We only source from verified hand-slaughtered halal processors who follow strict Islamic guidelines. We personally vet every partner to ensure complete halal integrity—no shortcuts, ever.

Where does the meat come from?

Our meat is sourced from trusted Canadian suppliers and farms, with a strong focus on locally raised, high-quality products. We work closely with our partners to ensure our meat meets our standards for quality, responsible sourcing, and halal integrity.

Is there a minimum order?

Yes—just $75. No boxes, bundles, or weird restrictions. Pick what you want, and once you hit $75, shipping is free with a subscription.

How does shipping work?

We offer free delivery across Ontario on all orders over $75. Most GTA orders are shipped for same or next-day delivery, while areas farther away may take a few additional days depending on distance.

Every order is packed with enough dry ice to keep your meat safely frozen throughout its journey. Once your order ships, you’ll receive a tracking number so you can follow your delivery. Most orders arrive within just a few days.

What do I do with the dry ice that comes in my box?

Dry ice is used to keep your meat boxes frozen and fresh during delivery. It’s completely normal to see a small amount remaining when you open your box. Do not touch it with bare hands—it’s extremely cold!

Here’s what to do:

  1. Let it evaporate – Leave the dry ice in the box in a well-ventilated area, away from children and pets. Within a few hours it will naturally turn into gas and disappear.
  2. Do not throw it in the trash or down the sink – Just let it sublimate (evaporate) on its own.
  3. Handle with care – If you need to move it, use gloves or tongs to avoid direct contact.

Once the dry ice is gone, you can recycle or reuse the packaging materials — they’re 100% curbside recyclable!

Can I customize my box every time?

Absolutely. We don’t lock you into a preset box. With Wholly Halal, you’re in full control—change your cuts, try something new, or reorder your favourites all right from your personal account. Haven't created one yet? Click the profile icon on in the corner of the home page and use the email address you placed your order with. Ta-da!

Can I pause or cancel my subscription?

Yes! Log into your account anytime to pause, skip, or cancel. No cancellation fees, no questions asked. We’re here when you need us. Haven't created an account yet? Click the profile icon on in the corner of the home page and use the email address you placed your order with.

Is your packaging eco-friendly?

We're working hard to be as eco-conscious as possible. Our boxes and insulation are recyclable. We're always looking for ways to reduce waste without compromising food safety.

Can I send Wholly Halal as a gift?

You bet! Whether it’s a thank-you, Eid surprise, or corporate gift, we’ll help you send a custom halal meat box anywhere in Ontario. All you need is to enter the recipients address in the shipping details when placing your order. Ask us about Corporate Gifts for your team this holiday season.

I have a big family—can I order more?

Yes! There’s no maximum, so stock up as much as you want. As long as your cart is over $75, you're good to go.

What makes Wholly Halal different?

We’re not just another meat delivery service. We're:

  • Muslim Family-owned
  • Rooted in the halal tradition
  • Sourcing locally and ethically
  • Offering transparent pricing
  • Focused on real community values

No gimmicks. Just pure, local, halal meat—delivered. For the community, by the community.

Still have questions?

We’ve got answers. Reach out to our team at hello@whollyhalal.ca. We're always happy to help!

How do I manage my subscription?

You can manage your subscription anytime by creating and logging into your account from the profile icon in the corner of the home page and using the same email address used to place your order. From your subscription portal, you can change your next delivery date, skip an order, pause your subscription, or cancel anytime.

We recommend making any changes before your next order is processed, as orders that have already been fulfilled or shipped cannot be cancelled or refunded.

Still have questions?

We’ve got answers. Reach out to our team at hello@whollyhalal.ca—we're always happy to help.