Cancellation policy

Last updated: November 5, 2026

Managing your subscription

By subscribing, you authorize recurring charges for the products in your selected orders at your chosen frequency. There is no subscription membership fee.

You can change products, skip, pause, or cancel future subscription orders through your account without a cancellation fee. Make changes before your next order is generated. Log in using the email address used to place your order. If you need help, email hello@whollyhalal.ca.

Orders already generated

Cancelling a subscription does not automatically cancel an order already generated. Contact us immediately if you need to change or cancel an existing order. If we can stop it before picking or packing begins, we’ll provide a full refund. Once preparation has started, we’ll do our best to help, but cancellation may no longer be possible.

Product problems and refunds

Order cancellation limits do not prevent refunds or replacements for genuine product problems. Report missing, incorrect, damaged, leaking, or potentially unsafe items within 24 hours of delivery. We may extend this to 48 hours in special circumstances. Problems that could not reasonably be discovered on arrival are reviewed individually; contact us as soon as you discover them.

See our Return & Refund Policy for the complete reporting, refund, and replacement terms. Nothing in this policy limits your rights under applicable consumer protection laws or reduces protections promised when you placed your order.